Shipping Information
Last updated: 03.12.25
Order Processing
Orders are processed within 1–3 business days.
Shipping Times
UK Delivery: 6–13 business days
International Delivery: 9–19 business days
(Delays may occur during holidays or customs checks.)
Shipping Costs
Shipping is calculated at checkout unless free shipping is offered.
Tracking
All orders come with tracking.
Tracking details will be emailed once the order ships.
Wrong Address Responsibility
We are not responsible for failed delivery if incorrect or incomplete shipping information is provided.
Lost or Stolen Packages
If tracking shows “delivered” but the item was not received:
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Check with neighbours
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Check with the courier
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Contact us at support@kettl.shop
We will help investigate but cannot guarantee refunds for packages marked as delivered.